Digital Guest Directory.
Guide your guests with tailored information and offers from booking to departure and beyond, creating a seamless digital experience that turns every stay into a lasting memory. creating a seamless digital experience that turns every stay into a lasting memory.
Your Guest App for your accommodations—before, during, and after your stay.
Today, guests expect digital support that seamlessly guides them through their stay—a level of convenience they’ve long been accustomed to in their everyday lives. Gastfreund’s guest app for hotels and accommodations links directly to the booking and conveniently provides all important information and offers on your guests’ mobile devices: from pre-check-in and arrival information to spa appointments and personalized recommendations, all the way to late check-out. As a digital guest guide, the guest app answers recurring guest questions around the clock, highlights your additional services, and enables direct communication via chat or push notifications. In this way, the guest app increases guest satisfaction, lightens the workload for you and your team, and boosts your revenue.
- Before, during and after the stay
- Information. Communication. Upselling.
- Including customised content creation and travel guide
- Integrated into the Guestfriend app or as a separate Hotel App
- Available via app, web app (browser) or stationary
- Including Including Hotelboard Welcome (guest & team communication)
- PMS integration with pre-check-in, payment & check-out
- Personalised customer service every step of the way
Increase
guest satisfaction
Relieve
the team
Increase
turnover
Improve
sustainability
When guests become friends.
Your guest app is more than just digital information. It’s a companion that suits you and your home. We craft unique, customised content that reflects your signature style – because authentic communication is the key to digital hospitality.
And best of all: Our guest app is the perfect solution for all types of accommodations—whether it’s a hotel, hotel group, hotel chain, vacation rental, inn, guesthouse, campground, or B&B.
Guesthouses and B&Bs
FOR HOTELS AND RESORTS
FOR CAMPSITES
For hotel chains & hotel groups
Inform guests individually.
Provide your guests with all important information and offers digitally and conveniently – before, during and after their stay. With the Digital Guest Directory, your guests are always up to date. With your guest app, your guests are always well-informed.
- A–Z
- Offers & services
- Menus
- Recommendations & tips
- Travel guides
- Weather
- Routes & tours
- Brochures & magazines
- Opening hours & contacts
- and much more.
The direct link to your guests.
Communicate quickly and easily with your guests, no matter where they are. Use chat and push messages to share current offers, event information or important updates. In this way, you create a personalised service experience that will be remembered.
Your new colleague: the AI agent in your guest app.
Imagine a team member who’s available around the clock, knows your property inside and out, and answers guest questions immediately. That’s exactly what the AI assistant in your guest app is: It offers recommendations, highlights relevant additional services during conversations, and takes care of routine tasks for your team. This frees up more time for personal hospitality—and generates additional revenue through tailored offers.
- Chat
- Push notifications
- AI Chatbot
Additional sales made easy.
Whether spa appointments, bread roll service, the pillow menu, late check-out or cancelling room cleaning: With interactive booking & enquiry features, you can offer guests maximum convenience and create digital booking options that drive targeted upselling during the stay. You increase your revenue, ease the workload for your team and reduce costs thanks to optimized workflows. With the reservation tool, you can smartly manage contingents such as table bookings – boosting operational efficiency.
- Enquiries
- Bookings
- Reservations
- More revenue through targeted upselling opportunities
Your experiences along the guest journey.
Showcase the uniqueness of your hotel and present experiences, activities and your daily & weekly programme directly in the guest app – instantly bookable and accessible for your guests. Plus, distribute them across more than 150 additional channels: website, social media, CRM and much more. This way, your experiences are always in the right place at the right time!
- Experiences & weekly programme
- Pre-, on- & post-stay
- Experience & guest data analysis
- +150 additional channels
Guest enquiries perfectly organised.
With the guest app, you’ll have access to our Hotelboard Welcome. All guest enquiries, bookings, and messages are collected and managed in one central place. This allows you and your team to respond to guests easily and distribute to-dos within the team. Stay on top of every interaction and boost both your service quality and team efficiency.
- Answer guest enquiries
- Complete to-dos
- As an app and web solution
Flexible and fit for the future.
Your guests can use the Digital Guest Directory via the Guestfriend app, your own Hotel App or directly in the browser – optimised for all end devices. On request, we can also provide you with hardware to make the Digital Guest Directory accessible in public areas such as the lobby or restaurant. Thanks to our modular platform, the Digital Guest Directory is seamlessly connected to the Info Channel – for a fully integrated guest experience.
- Native app
- Progressive-Web-App
- Stationary hardware
- As a separate Hotel App or via the “Guestfriend” app
- Seamlessly connected to the Info Channel
More efficiency through interfaces
Thanks to the integration of your hotel software, you can automate important processes such as pre-check-in, sale of additional services, payments and check-out. This seamless connection not only saves time, but also improves your turnover and ensures a smooth stay for your guests. At the same time, our content partners provide exclusive materials such as digital magazines, hiking routes, and event tips for a truly memorable guest experience.
- Exclusive content
- Journey Mail (pre-stay)
- Pre-Check-in
- Upselling of additional services
- Payment
- Check-out
Premium partner with many years of expertise.
With more than 12 years of experience, 100 employees at three locations and our broad product range, Guestfriend is the leading provider of digital guest services and team communication. []
[] Place your trust in quality, experience and innovation – for an unforgettable guest experience.
- the original Digital Guest Directory
- 4.8 out of 5 stars in the app stores
- 2 million app downloads
- 9 million platform users / year
- Over 12 years of experience
- 7,000 customers worldwide
Ready
to
use.
Our premium-quality Digital Guest Directory is customised for your property and ready to use right away. Whether through the mobile app or the browser-based progressive web app, your guests can choose the option that suits them best. As your #1 in digital guest service and team communication, outstanding service and quality are simply part of who we are. Find the right plan for you and your accommodation!
Including professional and customised content creation
Including persönlichem Kundensupport & TrainingCenter
Including Hotelboard Welcome for guest & team communication
Welcome
Integrated into the Guestfriend app.- integrated into the Guestfriend app
- as app and progressive web app (PWA)
- customised content creation
- product training & webinars
- travel guide for your region
- Hotelboard Welcome ℹ️
- unlimited menu items ℹ️
- unlimited enquiry and booking forms & reservation tool ℹ️
- with your logo and corporate design colours
- custom app icon
- own app store listing
- update of existing content after 12 months
from 29 / month
Premium
Branded. Integrated into the Guestfriend app.- integrated into the Guestfriend app
- as app and progressive web app (PWA)
- customised content creation
- product training & webinars
- travel guide for your region
- Hotelboard Welcome ℹ️
- unlimited menu items
- unlimited enquiry and booking forms & reservation tool
- with your logo and corporate design colours
- custom app icon
- own app store listing
- update of existing content after 12 months
from 69 / month
Signature
Tailored. Your own hotel app.- own Hotel App
- as app and progressive web app (PWA)
- customised content creation
- product training & webinars
- travel guide for your region
- Hotelboard Welcome ℹ️
- unlimited menu items
- unlimited enquiry and booking forms & reservation tool
- with your logo and corporate design colours
- custom app icon
- own app store listing
- update of existing content after 12 months
from 199 / month
Combine and save: 25% discount
Combine the guest app with another product from our modular platform. and enjoy even more visibility for your information and offers. By sharing one central data pool, you increase efficiency and reach — and receive 25% off on Info Channel, Hotel Newspaper, or the Hotelboard.
Native app or web app? Both.
Some guests like to download an app to their smartphones, while others just want to quickly scan the QR code and get started in their browser. They’re both right. The question isn’t which approach is better, but how you, as the host, can handle both approaches at the same time without getting bogged down. That’s exactly what our white paper “App or Web?” is all about: You’ll learn when each option works best, what that means for your guests’ accessibility—and why, with Gastfreund, you don’t have to choose between them, unlike with other providers.
More than 7,000 customers worldwide
work with Gastfreund.
Secrets of our customers' success.
StrandResort Markgrafenheide
Digital guest care with a Digital Guest Directory via your own hotel app: stay in touch from start to finish, less work and more revenue.
Berghotel
Rehlegg
The digital guest journey: smarter operations and better service with the hotel app, info channel, digital newspaper, and Hotelboard.
Appartement
Ennemoser
The Digital Guest Directory supports guests as their digital holiday companion and makes offering the bread roll service less complicated for the host.
Easy. Efficient. Flexible.
Unsere Gäste-App lässt sich flexibel an Ihre individuellen Bedürfnisse anpassen und ist Teil unserer modularen Plattform: Durch die Vernetzung mit zusätzlichen Produkten bieten Sie Ihren Gästen ein nahtloses, digitales Erlebnis über verschiedene Kanäle hinweg.
Integration into your daily work routine is uncomplicated and time-saving – because we know how valuable your time is. That’s why we attach particular importance to efficiency, comfort and satisfaction – for you, your team and your guests.
Info Channel
Bring information & offers directly to the screens at strategically important locations – clear, appealing and always available to your guests. Together with the Digital Guest Directory, the Info Channel is unbeatable in terms of infotainment.
Hotel Newspaper
With the online editor for your Hotel Newspaper, you can now create it in just a few minutes. Surprise your guests at the breakfast table with your personalised reading with the latest information, offers and recommendations for the day.
Hotelboard
The Hotelboard is your hub for internal communication: Organise tasks, share information within the team and coordinate processes – all on a user-friendly, digital platform.
Let’s clear things up!
What makes Gastfreund's guest app better than others?
With Gastfreund, you always get the full package:
- Flexible use:
Your guests are free to decide how they want to use your Digital Guest Directory, as it is available both as an app and as a web app (via browser). You don’t have to choose – enjoy maximum flexibility. Unlike other providers, there’s no need to commit to just one way of using the system. - Content included:
Content creation is included and is handled by our professional team. You receive a finished, ready-to-use product. While other providers often deliver an empty shell that you have to fill and translate yourself with great effort, we provide ready-to-use content tailored to your needs. - Digital solutions for everyone:
Whether it’s a B&B, holiday flat, guesthouse, inn, campsite, city hotel, business hotel, resort, aparthotel, boutique hotel, or part of a hotel group or chain — the Digital Guest Directory from Gastfreund is the perfect fit. Flexible, modular, and scalable to meet the needs of any size or category of accommodation.
Digital guest directories from other providers are often optimized for just one type of accommodation. - Your own hotel app:
Your brand takes center stage. Your Digital Guest Directory from Gastfreund can also be visually customised with your company logo, colours and your own app icon on request. Here, too, you benefit from maximum flexibility. - Bring your own device solution:
There’s no need for expensive hardware – unlike with other providers. Your guests simply access the digital guest directory directly on their own mobile devices. - A seamless guest journey:
Our Digital Guest Directory provides your guests with a consistent and convenient experience throughout their entire stay.Thanks to interfaces with your Property Management System (PMS), your guests can check in online even before arrival. They also receive inspiration and relevant information and offers in advance.
During their stay, your guests are always well informed with tailored tips, recommendations and promotions. Targeted upselling features generate additional revenue for your services, offers and amenities. Communication features such as chat or push notifications create a personal connection – no matter where your guests are. Additional features like digital check-out, payment, and invoice access further optimise the guest experience.
Even after departure, you stay in touch with your guests through offers for return visits, loyalty programmes or review and feedback requests. - Guest & team communication in one place
The Digital Guest Directory is directly linked to the Hotelboard Welcome. This means guest enquiries can be answered immediately and tasks can be assigned to the right team member. The result: Guest communication and team organisation are seamlessly connected – for more efficiency and satisfaction on both sides. - Multichannel solution instead of isolated systems:
Thanks to our modular platform and numerous interfaces to third-party providers (such as PMS), you receive solutions that are intelligently connected and future-proof. - 100% human:
At Gastfreund , we believe that true hospitality is supported by technology – but never replaced by it. Our digital solutions help you simplify your operations while maintaining personal contact with your guests.While many systems rely on pure automation and impersonal self-service, we take a different approach: for us, people come first. With tailored content and interactive communication features, we create digital experiences that remain personal and approachable.
This leaves more time for what really matters: a warm conversation, attentive service or a genuine smile. Because Gastfreund is more than just a process optimisation tool: it creates space for real encounters and preserves what makes hospitality so special.
- 100% personal:
Our large team is always happy to assist you personally – whether by phone, email or chat.Outstanding customer service is what we genuinely care about.
- Expertise & industry know-how:
With over 12 years of experience and more than 7,000 customers worldwide, we are your #1 for digital guest care & team communication in the hotel industry
How does Gastfreund create my Digital Guest Directory?
In a personal conversation, we will discuss with you what content is important to you and your guests in your Digital Guest Directory. Our team then creates the content for your Digital Guest Directory – customised and at the highest level. On request, our professional translators can translate your Digital Guest Directory into the languages of your choice. And then your guest directory is ready to go! Changes can easily be made in our online editor. If you have any questions or requests, our customer service team will of course continue to be there for you personally.
Is it a lot of work to integrate the guest app into our daily workflow?
No. We know that your staff is busy. Our Digital Guest Directory can therefore be easily integrated into your daily work routine and we will support you in the process:
We will send you images & links that you can integrate into your booking confirmation or on your website. Your guests can find out everything they need to know before they arrive.
On arrival, your guests will receive a WelcomeCard with a QR code that leads directly to your Digital Guest Directory. You’ll of course get those from us too.
The Info Channel and the Hotel Newspaper also refer to your Digital Guest Directory. Touchscreen kiosks on site also present your Digital Guest Directory if required.
As you can see: There are many options for your guests to actively use the Digital Guest Directory.
Is the Digital Guest Directory also suitable for small or very large accommodations?
Yes, the Digital Guest Directory from Hotelcore is suitable for accommodations of all sizes and types – whether bed & breakfast, holiday flat, holiday hotel, city hotel, resort, hotel group or hotel chain.
Thanks to various packages, you have the freedom to choose the model that best suits your accommodation, your guests and the desired scope of services.
The content for your digital guest directory is individually created by our team and tailored to your accommodation. Whether you want to share the most important information about the stay or integrate all in-house services – the content and scope of your digital Guest Directory is as unique as your accommodation
With Hotelcore’s modular platform, you can use additional products, such as the info channel or the hotel newspaper, to round off the digital guest experience according to your wishes.
Do I also need hardware?
Everything’s possible, nothing’s mandatory! This allows your guests to use it on their own devices. After all, this is the most practical and hygienic solution for your guests. You can access it from any location and save on hardware investments and maintenance.
We are also happy to provide you with hardware if you would also like to make the Digital Guest Directory available to your guests in public areas: For example, we have a touchscreen kiosk or tablets with matching stands for you. These are particularly suitable for use at reception as a digital concierge that helps your guests with their questions 24/7.
More info can be found here.
Which languages are supported?
The menu of the Digital Guest Directory is available for your guests in German, English, Italian, Dutch and French. In addition, we can translate your content into all desired languages.
Can I communicate directly with my guests?
Yes, you can! You can reach your guests personally and directly via the integrated chat and answer their questions, requests via Hotelboard and concerns at any time. Push notifications also reach your guests directly on their own mobile devices. To write to your guests, simply log in to our online editorial system.
How do I update the content in my guest app?
We create the Digital Guest Directory for you at the beginning. Afterwards, you can easily manage your content yourself online. You will receive access to the editorial system, which comes with an online editor. This allows you to update your content with just a few clicks and in real time. If you have any questions or requests, our team will be happy to assist you personally!
Who can help me with questions?
We are characterised by our friendly customer service. That’s why you’ll always have the right contact person at your side every step of the way – from purchase and setup to the completion of your Digital Guest Directory and beyond. As soon as your Digital Guest Directory is ready for use, our customer service team will get in touch with you and will be at your side with tips and tricks.
What products complement the guest app?
Isolated solutions are too common in everyday hotel life. We therefore attach great importance to ensuring that our products complement each other and are managed centrally via one platform: Content from the Digital Guest Directory is also displayed in the Hotel Newspaper or via the Info Channel.
QR codes in the Hotel Newspaper or the Info Channel always direct guests to your Digital Guest Directory.
You can easily manage your products in our online editing system
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