MARA x Gastfreund turn reviews into action, automatically: Bad reviews often point to real problems, but there’s rarely time to read every one and act on it. With our new MARA integration, reviews from Google, Booking, and Tripadvisor are analysed automatically. When a concrete issue is detected, a service ticket is created and lands straight in Hotelboard, complete with the complaint, room number, recommended action, and a link back to the original review for a quick response. Since your team is in Hotelboard every day anyway, nothing gets lost or forgotten. Criticism becomes a task. Every time.
