We continuously evolve the Guest Experience Platform for you and your guests.
Find all the latest updates here.
Links can now be set directly inside a text block in the Guest App. Selecting a section of text and clicking the link icon opens a field for the URL, and the selected text then becomes the link. Without a selection, the URL itself is used as the link text. Existing links can be removed again at any time.
The sidebar now shows a live preview of every page instead of a blank card, so you can see the whole channel at a glance and jump straight to the page you need. Giggle customers can now display the short experience description, which is far easier to read from across a room. YouTube links work in any format, including Shorts and links with timestamps. And the channel runs more smoothly on supported hardware.
The Guest App has had the biggest update in its history: a full redesign, shaped by what customers asked for. A fresher look and more intuitive navigation put your property’s own content, offers and extra services at the centre, so guests find what to see, what to do and what to book far more easily. The more often the app is opened, the more guests discover and book. The update arrives automatically, at no extra cost and with nothing to set up on your side. Guests download the app from the app stores as usual.
Gastfreund is now officially certified with protel Cloud PMS by Planet. Guests open the Guest App via the journey email or an in-app banner, complete pre-check-in directly in the app, and have their booking details personalised under “My Stay” once linked. After check-in, they can view their invoice at any time — no front desk visit needed. Data flows back to protel automatically, with no double entry. The result: fewer questions at reception, less admin in the background, and more time for the guests.
MARA x Gastfreund turn reviews into action, automatically: Bad reviews often point to real problems, but there’s rarely time to read every one and act on it. With our new MARA integration, reviews from Google, Booking, and Tripadvisor are analysed automatically. When a concrete issue is detected, a service ticket is created and lands straight in Hotelboard, complete with the complaint, room number, recommended action, and a link back to the original review for a quick response. Since your team is in Hotelboard every day anyway, nothing gets lost or forgotten. Criticism becomes a task. Every time.
The chatbot now recognises your bookable Giggle experiences and includes them directly in the answer with a booking link — no detours for the guest. Answers have also become significantly more accurate. Time-aware queries work properly too, so questions about seasons, tonight’s events, or tours in April return genuinely matching results. Guests asking for service forms are now taken straight to the right form. And thanks to smarter topic matching, page titles count toward search results, meaning fewer dead ends when a keyword only appears in the title and not the body text.
Customers with active PMS integration to ASA Hotelsoftware are now able to use yet another feature: Guest who are currently at the property can see their current invoice directly in the Guest App.
Hotelboard can now automatically translate content into ten additional languages: Albanian, Armenian, Belarusian, Bosnian, Croatian, Icelandic, Irish, Luxembourgish, Macedonian, Serbian, and Vietnamese.
A new Crossword block is now available for German-language hotel newspapers. Choose from a pool of 120 crosswords, toggle between puzzle and solution view, and optionally add a heading — or remove it entirely for a cleaner layout.
Info Channel pages can now be scheduled with hourly precision. Previously only daily scheduling was possible. This means recurring content like meal menus, happy hour, spa hours, or evening programmes can be set up once with fixed daily time slots and run fully automatically from there. The right content appears at the right time, without any manual intervention.
Properties connected to Giggle.tips can now display their experiences directly on the Info Channel. Choose between showing all experiences from a stream or featuring a specific experience as a permanent page. Background colour and text are fully customisable, and a QR code links guests directly to the booking page.
The AI Assistant is now accessible directly in the PWA at portal.gastfreund.net.
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Laden Sie jetzt das kostenlose Whitepaper „Digitalisierung Health & Care: Digitale Begleitung in der Geburtshilfe“ herunter.
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Download nu het gratis whitepaper ‘Hosts on the rise: Between personal hospitality and digital expectations’.
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Download the free white paper “Digital signage in hotels: Infotainment for guests. Sales booster for hoteliers” now.
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Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.
Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.
Simply leave your contact details. Your contact person will get back to you as soon as possible to answer your questions.
Simply leave your contact details. We’ll be happy to provide you with non-binding information about the Info Channel.
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