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Gastfreund is now officially certified with protel Cloud PMS by Planet. Guests open the Guest App via the journey email or an in-app banner, complete pre-check-in directly in the app, and have their booking details personalised under “My Stay” once linked. After check-in, they can view their invoice at any time — no front desk visit needed. Data flows back to protel automatically, with no double entry. The result: fewer questions at reception, less admin in the background, and more time for the guests.

The chatbot now recognises your bookable Giggle experiences and includes them directly in the answer with a booking link — no detours for the guest. Answers have also become significantly more accurate. Time-aware queries work properly too, so questions about seasons, tonight’s events, or tours in April return genuinely matching results. Guests asking for service forms are now taken straight to the right form. And thanks to smarter topic matching, page titles count toward search results, meaning fewer dead ends when a keyword only appears in the title and not the body text.

Customers with active PMS integration to ASA Hotelsoftware are now able to use yet another feature: Guest who are currently at the property can see their current invoice directly in the Guest App.

The AI Assistant is now accessible directly in the PWA at portal.gastfreund.net.

A big one: the AI Assistant is now available in the Guest App. Guests get instant, accurate answers around the clock — in any language, no configuration needed. The assistant knows the property inside out: Guest App content, nearby POIs, tours, events, and news, always with a direct link to the right page. It also proactively promotes contact forms and services, so it works as a 24/7 concierge that never sleeps. Properties can make it their own with a custom icon, name, and predefined questions. A web version is coming soon.

Gastfreund and ibelsa are now official partners. The integration connects ibelsa’s cloud-based PMS with the Guest App, enabling journey emails, digital pre-check-in, and automated data transfer. Guests can also view their invoice directly in the app.

Guests using the web version of the Guest App can now find and connect their reservation directly — provided the property has an active PMS integration. Once linked, they see their personal booking details alongside a personalised greeting. A feature the app has had for a while, now finally available on web too.